Enhance your student support services with personalised, 24/7 assistance and advanced insights
In today’s dynamic educational environment, effective student support is crucial for both current and prospective students. Our AI-driven solutions are designed to elevate your support services by offering personalised, accessible, and proactive assistance. Whether you’re looking to improve engagement with prospective students or streamline support for current ones, our technology ensures that every student receives the help they need to succeed.
- 24/7 virtual assistance
- Personalised support
- CRM integrations
- Efficient communication
- Resource discovery
- Engagement tracking
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Enhance your support services with AI-powered solutions
Personalised virtual assistance
AI chatbots and virtual assistants provide 24/7 support for a wide range of student queries, from initial inquiries by prospective students to ongoing assistance for current students. We use your data and information to develop a personalised AI chatbot that can deliver accurate and relevant information directly to prospective or enrolled students.
Proactive support for prospective students
Utilise AI to engage prospective students effectively by offering personalised guidance throughout the application and enrolment process. AI can track and respond to the unique interests and concerns of each prospective student, ensuring they receive tailored information and support to make well-informed decisions. By integrating automated follow-ups through popular CRM systems such as Salesforce, AI enhances communication and provides real-time assistance, keeping prospective students informed and motivated throughout their journey to enrolment.
Optimised resource access
AI-driven recommendations help students easily locate and access relevant campus resources, services, and information. By analysing students’ needs and preferences, AI ensures they can find the support they need quickly and efficiently, reducing friction and improving their overall experience.
6bythree understood the strategic aims of what we're doing, why we're doing it and who it's for. This strategic underpinning is not only impressive, but it's one of the things that separates them from other agencies and is the reason they can deliver such effective results.
Choose your audit
Light Audit
Overview of key UX barriers
- 10 day turnaround
- Heuristic evaluation key pages
- Key data and analytics review
- Key user journeys and flows
- Stakeholder research
- Key takeaways and recommendations
- Visual presentation of findings
- Upfront payment
Advanced Audit
Missed opportunities and user insights
- 14 day turnaround
- Heuristic evaluation whole estate
- Data and analytics review
- Key user journeys and flows
- Stakeholder research
- Goal setting workshop
- Competitor research
- User research
- Key takeaways and recommendations
- Visual presentation of findings
- Payment options
Supercharged Audit
Advanced data and future roadmap
- 14 day turnaround
- Heuristic evaluation whole estate
- Data and analytics in-depth analysis
- Review all user journeys and flows
- Stakeholder research
- Goal setting workshop
- Competitor benchmarking
- User research and personas
- Tools and templates
- Roadmap for future proofing
- Key takeaways and recommendations
- Visual presentation of findings
- Payment options
Hear from those who matter
“6bythree are a great team- good communicators, hard working, knowledgeable and passionate. We have been given a good set of recommendations to take forward, which is exactly what we wanted.”
“You can trust 6bythree to partner with you fully. They have strong experience of complex organisations through great collaboration across diverse stakeholders, they get to the core of strategic needs and ambition.”
“It was great to work with 6bythree to bring our concept to life. They were on hand to guide us throughout the process. It’s reassuring to work with such a versatile, knowledgeable, and creative team.”
FAQs
AI personalises support by analysing individual student inputs, including their interactions and engagement, to offer tailored advice, resources, and interventions.
Yes, AI can engage prospective students by providing personalised information and support during the application and enrolment process, helping to guide them effectively.
AI chatbots can assist with various tasks including answering frequently asked questions, providing information about campus resources and services, and helping with administrative processes, all available around the clock.
AI solutions are designed to complement existing staff by automating routine tasks and providing valuable insights, allowing staff to focus on more complex and personalised interactions with students.
The time commitment varies depending on the complexity of the implementation. Typically, the initial needs assessment and planning phase may require a few days of collaboration with your team, as well as providing us with the relevant data needed to inform the AI.
During the implementation phase, your team may need to allocate some time for testing and training.
The planning phase involves a detailed assessment of your current support structure and identifying specific areas where AI can add value. This includes defining your goals, understanding student needs, and determining the types of AI solutions that will best meet your objectives. We will work closely with your team to ensure alignment and develop a tailored strategy.
Our AI solutions are designed to integrate seamlessly with your current systems. We will work with your IT department to ensure that the AI tools interface properly with your existing platforms, such as CRM and CMS systems or student information systems, to ensure smooth data flow and functionality.
We provide comprehensive training for your staff, including hands-on sessions and detailed documentation. This training covers how to use the AI tools effectively, how to manage and monitor their performance, and how to leverage insights for improved student support.
After the initial implementation, we offer ongoing support including regular system updates, troubleshooting assistance, and performance reviews. Our team is available to address any issues that arise and to help optimise the AI solutions to ensure they continue to meet your needs.
Yes, our AI solutions are highly customisable. We work with you to understand your unique requirements and tailor the AI tools to fit your institution’s specific needs and goals, ensuring they provide the most relevant and effective support.